Return and Refund Policy

Returns

Due to the intimate nature of our products, we do not accept returns for reasons other than damage or defects. If you receive a damaged or defective item, please contact us immediately with a detailed unboxing video as proof. We will assess the issue and provide instructions for returning the product.

Refunds

Refunds are only available if we are unable to replace the item due to lack of stock. If we have the product in stock, we will only offer exchanges for damaged items.

Exchanges

We will replace items only if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@intimocart.com with a proper unboxing video.

Contact Us

If you have any inquiries or concerns regarding these terms and conditions, please reach out to us at Support@intimocart.com.

This policy clarifies that refunds are contingent upon stock availability, while exchanges are
exclusively for damaged items.